Shipping policy

Thanks for shopping with casaloria.com.

Shipping from China

Shipping From Timeframe Price Expedited Option
China Processing 1–2 business days + Production 20–25 business days + Delivery 20–35 business days Free Shipping Contact customer service for additional cost

Disclaimers: Estimated dates are not guaranteed and may be affected by weather, customer-requested changes, or other unforeseen events. We will keep you updated. For questions, contact info@casaloria.com.

All items are securely packaged for safe delivery and may include wooden crates or reinforced frames.

Size & Unloading: If any single side exceeds 2.2 m, unloading is not included and the customer must have self-unloading capability. Items up to 2.1 m include curbside/doorstep unloading. For commercial/apartment addresses, please discuss arrangements in advance.

Casaloria generally ships furniture by sea due to its larger size, while lighting products are typically sent by air. Rest assured, if you choose Casaloria, we will contact you before your order is finalized to verify all shipping details.

To keep track of your order, contact casaloria.com (info@casaloria.com) so we can provide you the order’s tracking number.

● Basic Shipping Fee:
Casaloria listed price includes direct delivery to the specified ground-level warehouse location. Please note, this service does not include carrying items upstairs, delivery products inside homes, or unpacking of wooden crates and other packaging.

● Additional Services:
Additional fees apply for unpacking wooden crates. Please have the recipient arrange payment details with us in advance.

● Special Areas:
In private residential areas or areas inaccessible by truck, the recipient must handle their own cargo transport. If additional costs are incurred due to specific instructions from the recipient, such costs should be negotiated and paid by the recipient, not the sender.

● Loading and Unloading Equipment:
The recipient is required to prepare the necessary unloading facilities, such as forklifts or other platforms, to facilitate cargo unloading.

We are committed to providing clear and transparent shipping information to ensure a smooth and pleasant shopping experience for you. If you have any questions or need further assistance, please feel free to contact our customer service team, who are always ready to help.

 

Order Processing Time

  • The order processing time extends from when the customer places the order to when it is handed over to the delivery service.
  • Product processing times are within 17 - 32 days.
  • Processing times vary by product; please contact our customer service for specific timelines for the products you are interested in.
  • Delivery times for custom products will be determined based on the quotation.
  • Please note that orders placed on weekends may experience delays.
  • Our warehouse operates Monday through Friday during standard business hours, excluding holidays. We strive to minimize shipment delays during these periods.

 

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

30-90 days

Free Shipping

Ocean Freight

Total Delivery Time = Product Types + Processing Time + Shipping Time(depending on your location)

Please fill in your area code on the product page under "Shipping Options".

If your area is NOT available for delivery, a message will appear: The item(s) can't be shipped to your postal code. We would suggest you to change the delivery address.

If you do NOT have other delivery address available, please do NOT place the order as we are unable to deliver the item(s) to your area. 

Of course, you can also reach out to our customer service team, and we will assist you as much as possible.

Some remote areas that are NOT available for shipping:

  • United States: Hawaii (HI), Alaska (AK) , Puerto Rico (PR) and other U.S.Territories

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

We typically opt for sea transport due to the large size and customizability of Casaloria furniture. To ensure the integrity of your products upon arrival, we usually confirm the logistics method with you in advance. Rest assured, if air transport is necessary under certain circumstances, please consult with us beforehand so we can verify if the products are suitable for air shipment.

If your order is delayed, please contact us via email info@casaloria.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

Sales tax is calculated at checkout based on your US shipping address. All import duties for US customers are pre-paid by Casaloria.

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

If my order is damaged and unusable, can I refuse delivery?

Yes. Please contact us at info@casaloria.com (or by phone) before refusing, so we can coordinate with the carrier. All orders include liftgate service, delivery notification, and unloading for items with any single side ≤ 2.1 m. White Glove Service is optional and quoted separately (see “Additional carrier fees” below).

When might additional carrier fees apply?

  • Re-delivery: Unless otherwise stated in your order, re-delivery and similar carrier fees are the customer’s responsibility.
  • Storage: If the carrier cannot reach you or schedule delivery, storage fees may apply and will be billed to the customer.
  • Chargeback during delivery: If a cancellation/chargeback occurs during delivery and goods cannot be delivered, storage/return fees may be charged by the carrier. The customer is responsible for such costs; we will collect documentation and submit an appeal to the bank.
  • White Glove on-site / last-minute requests: White Glove Service must be arranged at least one week in advance; on-site or last-minute requests cannot be accommodated and may incur additional charges billed to your card. 

Delivery Delay Disclaimer

Due to the complexity of furniture production and logistics, the following may extend delivery times. The seller is not liable for such delays:

  • Custom furniture: Customer-requested changes to structure, size, color, or craftsmanship during production.
  • Customer response delays: Untimely replies, repeated revisions, or failure to confirm drawings/details as required.
  • Customer indecision: Hesitation or frequent order changes before/at production confirmation.
  • Force majeure: Natural disasters, severe weather, pandemics, war, government controls, strikes, public holidays, international shipping delays, or other uncontrollable events.

If delays occur for the above reasons, we will stay in touch and help coordinate a new delivery plan, but compensation or refusal claims for such delays cannot be accepted.

Email: info@casaloria.com
Phone No: +1 (646) 684-2663
Address: 1500 N Grant St, Ste R, Denver, CO 80203, US
Support: Mon to Fri, 9AM-6PM EST